depth of “We work toward ... Field service representatives are the face of Boeing to customers By Bill Seil Around the world and around the clock, their primary mission is to be where they are needed, when they are needed, to support Boeing customers. Their careers are as varied as the company’s diverse global base of airline, space and military customers. Barrie Grubbs, for example, is a former U.S. Marine helping maintain the Bell Boeing MV-22 Osprey for the U.S. Marine Corps. He’s based in North Carolina. Meanwhile, in Buenos Aires, Argentina, Chris DiVito is supporting the airline Aerolineas Argentinas, which has a growing fleet of Next-Generation 737s. Both are Boeing field service 20 Frontiers May 2014 representatives, a dedicated group of employees with special skills and numbering in the hundreds. “Field service representatives are the face of Boeing and our customers depend on them to get the information they need,” said Eric Anderson, director of the Logistics Services Capability Center for Global Services & Support, based in St. Louis. “A lot of times, it’s not a matter of waiting for the customer to ask,” Anderson said. “It’s knowing what the customer is doing and anticipating what they need.” Global Services & Support, part of Boeing Defense, Space & Security, has approximately 350 field service situations where the customer is satisfied at the end of the conversation. We build bridges.” — Sue Fullington, director of Field Service for Commercial Airplanes
Frontiers May 2014 Issue
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