A world of services Boeing focuses on global leadership in providing support and services In this Q&A, Leanne Caret, president of Boeing Defense, Space & Security’s Global Services & Support, and Stan Deal, senior vice president of Commercial Airplanes’ Commercial Aviation Services, discuss the importance of the services business to the company’s future and growth. For more about Boeing’s growing services business, see Page 18. When people think about Boeing, they think about airplanes, satellites, helicopters and spacecraft. Why are services critical to Boeing’s business? 06 BOEING FRONTIERS Leanne Caret President Global Services & Support Boeing Defense, Space & Security Stan Deal Senior vice president Commercial Aviation Services Boeing Commercial Airplanes What is the future vision for Boeing services? deal: Strategically, where we are heading as a company is to grow Boeing’s services businesses two or even three times the size we are today over the next decade. Boeing services businesses, combined, has the potential to be as large as our two product businesses. For the past year, Leanne’s team and my team have been working together, focusing on growing our business and becoming the global leader in providing support and service to aerospace customers. Boeing has thousands of competitors in the services business. Why should customers turn to Boeing first? caret: It is an exciting time. We have almost 100 years of providing support to our customers. That translates into caret: It’s true—there’s nothing quite like a roaring takeoff or a spectacular launch, but what people don’t often consider is all the work it took to get there. Behind the scenes, there are literally thousands of people making sure the maintenance, engineering, training and logistics are in place, long before an aircraft or spacecraft gets off the ground. All this takes place largely out of sight from most fliers, but it’s really important to our customers. For Boeing, it makes sense that we don’t just sell platforms but also the services that our customers need to use once they take delivery. LEADERSHIP MESSAGE
Frontiers November 2015 Issue
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