Accelerating GROWTH NOVEMBER 2015 19 Boeing continues to explore ways to streamline its aviation services business and create opportunities, and CAS and GS&S have been trading best practices. For example, the newly revamped Quick Response Center pursues dual certification and common delivery of aviation parts delivered to commercial and defense customers, while the V-22 Readiness and Operations Center in Ridley Township, Pa., has created a data analytics system currently under study by every major major business unit in the company. For nine years, Boeing has owned Aviall, the world’s largest provider of new aviation parts and related aftermarket services. Each company relies on its organizational strengths and customer alliances to support the other. “Instead of thinking of Aviall, commercial and defense as completely separate entities, we’re developing more of an integrated approach to supporting Boeing customers,” Deal said. “We intend to grow Boeing’s services business by providing outstanding support and driving efficiency for our customers.” This approach is a common theme now radiating throughout the Boeing services sector—which is to give the customer something it can’t get anywhere else and do it in the most cohesive manner possible, Deal explained. “Every day, GS&S and CAS are demonstrating the power of ‘One Boeing,’ ” Caret said. “We partner around the globe so we become a true enabler to the rest of the company.” DANIEL.W.RALEY@BOEING.COM The wide variety of customer support and services provided by Boeing is detailed in the following pages. ILLUSTRATION: Boeing services for commercial and defense customers extend to every corner of the globe and involve more than 23,000 employees. BOEING | MAP GRAPHICS: SHUTTERSTOCK
Frontiers November 2015 Issue
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