The programs are only available to eligible individuals. This is a summary only. For details, please consult the terms of the benefit plans or call 866-473-2016 if you have questions. In the event of a conflict between this summary and the benefit plans, the terms of the plans will control. The Boeing Company reserves the right to modify or terminate the plans at any time. BEIO NG FRONTEIRS / SEPTEMBER 2013 37 Then she read an item in Boeing News Now, the news source for employees, about the Boeing Cleveland Clinic Specialty Program and the various services available to employees. She called, learned that her husband qualified for the program, and two months later they were headed to Cleveland for the surgery—back to the same hospital, ironically, where Ty Schroyer was born. Her husband first had open-heart surgery at age 17. He loves sports, hiking and other outdoor activities, but has faced limits on his activities for much of his life. “I was made whole,” he said of the successful surgery at the Cleveland Clinic. The Boeing Cleveland Clinic Specialty Program is just one of several clinical care programs offered in addition to traditional medical plan benefits, explained Dr. Eric C. Hisken, director of Boeing’s Health Services & Workers Compensation organization. He also serves as the company’s chief medical officer. “As medical care and technology evolve, Boeing looks for ways to make it possible to get the best available treatment—no matter where or what time of day,” Hisken said, adding that the clinical care programs offered by Boeing, such as the Cleveland Clinic Specialty Program, help do just that for employees and their dependents. The Cleveland Clinic program was introduced in October 2012, adding to the many benefits in Boeing’s total compensation package. “We offer high-quality, market-leading programs to our employees,” Hisken said, “and Cleveland Clinic ranks among the best in the country. Another reason they were chosen was that they are transparent about their quality data, which is very important to Boeing.” When patients receive care from providers with a proven track record, they benefit from better outcomes, Hisken said. “When you get care right the first time around, there are fewer complications and a quicker return to normal activities— it’s a win-win for all involved.” Barbara Schroyer said she could not be more pleased with the overall experience before, during and after her husband’s surgery at the clinic. Eight days after surgery, her husband flew home with a scheduled follow-up appointment with his cardiologist. A PHOTO: Barbara Schroyer, left, and her husband, Ty, near the Anacortes, Wash., waterfront. ED turner/boeing Boeing clinical care program When to use Best uses Getting connected Best Doctors Second Opinion Service Confirm a difficult medical diagnosis or determine the best course of care Need a second opinion or trying to decide between treatments Call Boeing TotalAccess at 866-473- 2016 (say “Best Doctors”) Carena Urgent Care at Home Medical advice via telephone, webcam or house call visit when your primary physician is unavailable and your condition doesn’t warrant an emergency room visit (availability based on location) Specific episodes of medical care, such as moderate sprains, asthma attacks or lower respiratory infections Call Carena at 855-935-WELL (9355) or visit www.boeing.carenamd.com Cleveland Clinic Specialty Program Care for non-emergency cardiac procedures Heart defect closures and heart valve replacements and repairs Call Health Design Plus at 877-230- 0988 or visit www.clevelandclinic.org/ boeing Nurseline Around-the-clock access to registered nurses who can answer questions about minor medical conditions Cuts or burns, a sick child, headaches, fever, asthma, back pain and other chronic conditions Call TotalAccess at 866-473-2016 (say “Well Being”) Primary Nurse Program Continuing support from a registered nurse for chronic health conditions Ongoing health concerns such as diabetes or hypertension; pre- and post-hospital treatments Call BlueCross BlueShield of Illinois at 888-802-8776 nurse practitioner from Cleveland Clinic checked in periodically with him for six months following his surgery. A recommended three-month cardiac rehab program helped him get back on the hiking trails. With no physical restrictions for the first time in his life, Ty Schroyer hiked and jogged a 6.5-mile, 2,000-foot-elevation (10.5-kilometer, 610-meter-elevation) trail in August. n bridget.o’meara@boeing.com susan.e.dalexander@boeing.com
Frontiers September 2013 Issue
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